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1 Bouldin, Barbara M. Agents of Change: Managing the Introduction of Automated Tools
Englewood Cliffs, NJ, U.S.A. Prentice Hall 1989 0130185086 / 9780130185082 First Edition Hardcover Very Good 
0130185086 198 pages including index and bibliography. Moderate rubbing to green glossy boards. Takes a new approach to solving productivity problems by focusing on human factors and how they affect implementing any kind of automation in the IS environment. States the phases of implementation are the same for all types of automated tools. Describes each phase in great detail, providing examples - real, composite, and apocryphal - of both successes and failures. Former owner's name atop front endpaper. 
Price: 39.95 USD
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