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1 Gable, Robert A. Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
Norwood, MA, U.S.A. Artech House Publishers 1993 089006640X / 9780890066409 First Printing Hardcover Fine 
089006640X 172 pages including index and glossary. Provides guidelines for call-center design and operation. First explains the basic concept of the call center, followed by its use and the design criteria. Considerable attention is given to the ongoing management of the call center in reaction to both changing business trends and disaster situations. These studies are offered for either the single location or multiple call centers. Special emphasis is also given to developing a corporate strategy for inbound call centers, for the present and the future. This entails the development of a business objective for call-center design and operation. In developing the business objective, technological, procedural, and managerial issues are considered. Appears unread. Clean and unmarked. Negligible wear. Glossy covers. This copy came from a private business library but the only indication of this is the small remnant of brown paper upon front endpaper where card envelope was removed. Super copy. 
Price: 99.95 USD
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